The beginning of the 21st century saw the emergence of highly profitable industry of call center industry. It opens up avenues for new careers and employed millions of people from various parts of the world.
A call center is defined as a centralized Office used to receiving and transmitting a large volume of requests by telephone. It is operated by a company to administer incoming queries support or consumer product information. Also make outgoing calls for telemarketing, clientele and debt. In the beginning of the rise of industry, millions were happy because in addition to rapid promotion and financial rewards, work, they say, was relatively easy. Everything you need to do, they say, is to answer the phone and that's as easy as ABC.
However, several years later, the industry's problems started only derivatives. One of the main problems that employers had to deal with was the risk to the health of workers. A number of employees complained about work-related stress. The tension comes from the types of calls handled as some players complain of having to act as shock absorbers of angry callers. Also, some say, hours of work is itself stressful. There are also cases of weakness of the immune system caused by the deprivation of sleep, diet, or the conditions of the BPO facilities.
A life of suffering?
Apart from these, however, is a more serious risk. Recently, studies have shown that a more dangerous health problem call centre workers face is acoustic shock.
Acoustic shock is a sudden increase in noise; a danger faced by the 1 million call center operators. It can lead to physical tinnitus and emotional problems such as anxiety and depression problems.
In addition, it is defined as "any temporary or permanent disturbance of the functioning of the ear, or nervous system, which may be due to the user of an earpiece of the phone to a strong surge in the sound pressure produced by her". The sound may be one and you, a whistle or any unexpected noise.
What makes the situation is even more alarming is the fact that according to experts, there are many people who have experienced acoustic shock but not realize it.
Medical researchers claimed that acoustic shock differs from hearing loss as it is believed that they produce sound pressure levels below those which present an immediate risk of noise-induced hearing damage.
In United Kingdom alone, more than 700 workers of call center so far have been acoustic shock, with a total of about compensation of 2.5 meters.
A health expert stressed that the call center operators are increasingly modern victims of noise at work. A study revealed that 39 percent of operators were concerned that his hearing was damaged as a result of exposure to noise at work and 30 per cent said that work tasks were left with tinnitus. What aggravates the situation is the fact that these workers had very little information on noise at work and were not reported on acoustic shock.
Not yet hopeless
With the increase in the number of call centers around the world, then it is imperative for the owners of the company to examine this danger to health. The industry continues to thrive, more and more people join in and before these workers become permanently deaf, employers have to seriously address the issue.
Experts suggest that Call center can be entered as headphones equipments that remove any possible causes of acoustic shock to protect the hearing of the worker. At the same time, the level of awareness among workers and employers should be increased.
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